SimDeskMost teams don’t go looking for a TeamViewer alternative because the software stopped working — they go looking because the bill, the commercial-use prompts, or the per-device tiers stopped making sense. If that’s you, here’s an honest look at the options Indian support teams actually consider in 2026, and how to decide between them.
What to compare on
Price is the trigger, but it shouldn’t be the only criterion. Weigh each tool on:
- Pricing model — per operator vs per device, and how predictable it is as you grow.
- Ease for the customer — do they have to install or sign in, or just read out a code?
- Attended and unattended access — do you get both without paying twice?
- Recording and audit — can you keep a trail for training and compliance?
- Security and certifications — consent, encryption, and the standards your industry expects.
SimDesk
Our own tool, so treat this as disclosure, not a neutral verdict. SimDesk is free — unlimited operators, unlimited devices, no commercial-use audits — does attended (a six-digit code, no install or login for the customer) and unattended access, and records sessions to a ticket. It’s a strong fit if a zero licence bill and helpdesk integration matter to you; it’s Windows/Linux-focused rather than every platform under the sun.
AnyDesk
A fast, lightweight remote-desktop tool with a good reputation for performance on poor connections. Team plans are typically cheaper than TeamViewer. It’s more of a pure remote-desktop product than a support platform, so session logging and ticket integration are lighter.
Zoho Assist
Well-priced and genuinely good if you already live in the Zoho ecosystem — it plugs neatly into Zoho Desk and CRM. If you’re not committed to Zoho, that integration is worth less, and you’re adding another vendor relationship.
Chrome Remote Desktop
Free and simple, tied to a Google account. Fine for occasional, informal help or accessing your own machines, but it lacks the session recording, unattended-fleet management and audit trail a professional support desk needs.
RustDesk
Open-source and self-hostable, which appeals to teams that want full control and no per-seat fees. The trade-off is that you run and secure the infrastructure yourself — a real cost in time and expertise, even if the licence is free.
How to choose
- Want helpdesk integration without a licence bill? SimDesk is free; Zoho Assist is the paid option if you’re already in Zoho.
- Just need a fast remote desktop and little else? AnyDesk or Chrome Remote Desktop.
- Have the in-house skills and want to run the infrastructure yourself? RustDesk.
- All-in on Zoho already? Zoho Assist is the path of least resistance.
Whatever you shortlist, test it with your own team and your worst-case customer connection before you commit. If you want to try ours, SimDesk Remote Support is free — registration and email verification only — and the side-by-side pages above have the full capability comparison.