Refund Policy

Last updated: 4 July 2026

This Refund Policy sets out the terms under which Simson Softwares Private Limited ("Simson", "we", "us", "our") processes refund requests for SimsonDesk subscription payments. Please read it carefully before subscribing. By subscribing you agree to the terms below.

1. Try before you buy

Every new workspace can evaluate SimsonDesk with a 14-day free trial at no charge. We strongly encourage you to use the trial to confirm the platform meets your needs before making any payment.

2. Eligibility for a refund

You may request a refund when all of the following are true:

• The request is made within 7 (seven) calendar days of the original payment.
• It relates to a new subscription or renewal (not a recurring charge that has been active for more than 7 days).
• You have not breached our Terms & Conditions.
• You provide proof of payment (Stripe or Razorpay transaction / order ID).

Requests made after the 7-day window cannot be entertained. This is why we provide the free trial.

3. Non-refundable circumstances

Refunds will not be issued where:

• The 7-day window has lapsed.
• The account was suspended or terminated for breach of our Terms.
• The request relates to a partial or unused portion of a billing period.
• The charge arises from add-on users or mid-cycle plan upgrades.
• The dissatisfaction relates to features, third-party outages, or data loss outside our reasonable control.

4. How to request a refund

1. Email support@simsononline.com within 7 days of payment with the subject "Refund Request".
2. Include: the registered account email; the Stripe or Razorpay transaction/order ID; the date and amount paid; and the reason.
3. Our billing team acknowledges within 2 business days and reviews eligibility.
4. If approved, the refund is issued to your original payment method. Please allow up to 14 business days for it to reflect, depending on your bank or card issuer.

5. Refund method

Approved refunds are returned to the original payment method — the same card (via Stripe or Razorpay), UPI VPA, or bank account used at purchase. We do not refund via cash, cheque or a different instrument unless the original method is no longer valid, in which case we will work with you on an appropriate resolution.

6. Cancellation vs. refund

Cancelling your subscription stops future billing but does not itself trigger a refund. A refund must be requested within the 7-day window. After cancellation you retain access to paid features until the end of the current billing period.

7. Disputes and chargebacks

If you believe a charge was made in error, contact support@simsononline.com before initiating a chargeback with your bank or card issuer. Raising a chargeback without first contacting us may result in suspension of the account pending investigation. We are committed to resolving billing disputes fairly and promptly.

8. Changes to this policy

We may update this Refund Policy; changes are published here with a new "Last updated" date. For existing subscribers, the policy in effect at the time of a given payment governs refund requests relating to that payment.

9. Contact